Scammers send messages pretending to be your family members (children, parents...). They say they are contacting you from a new number because their phone is supposedly damaged.

In the messages, they ask for "help" in urgently paying certain bills, debts, and the like.

This is a false representation aimed at exploiting your acquaintances - do not respond to such messages, do not share your personal information, and do not make the payments they request.

Contact us at toll-free number 0800 7890 if you suspect that you have been contacted and have made a payment.